Welcome to Fishing Journey Shop’s FAQ page! We’ve compiled answers to the most common questions about our premium saltwater fishing gear, ordering process, shipping, and more. If you don’t find what you’re looking for, don’t hesitate to contact our support team.

Products & Orders

What types of saltwater fishing equipment do you offer?
We specialize in high-performance saltwater fishing gear, including rods & poles, reels, lures, line & leader, terminal tackle, and accessories from top-tier brands like Tsunami, Temple Reef, Daiwa, and Avet.
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping information and select a payment method to complete your order.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested immediately after placement as we process orders quickly. Contact us at [email protected] as soon as possible, and we’ll do our best to accommodate your request.

Shipping & Delivery

How long does order processing take?
We typically process orders within 1-2 business days before shipment. During peak seasons or due to unforeseen circumstances, processing may occasionally take longer, but we always strive to minimize delays.
What shipping options do you offer?
We offer two reliable shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after shipment with full tracking
– Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after shipment (limited tracking)
Do you ship worldwide?
We ship globally but currently exclude some Asian regions and remote areas due to logistical constraints. If you’re unsure about your location, please contact us before ordering.
How can I track my order?
For standard shipping, you’ll receive a tracking number via email once your order ships. For free EMS shipping, tracking is limited, but you can contact us at [email protected] for updates.
What should I do if my package is lost or damaged?
While we carefully pack all items to withstand transit, occasionally issues occur. Contact us immediately at [email protected] with your order number and details, and we’ll work to resolve the issue.

Returns & Exchanges

What is your return policy?
You have 15 days from the delivery date to initiate a return. Items must be in original condition with all packaging. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
How do I initiate a return?
Please visit our Returns Policy page for detailed instructions or contact our support team at [email protected] with your order number and reason for return.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure payments. All transactions are encrypted and processed with the highest security standards.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information. We never store your complete payment details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and try again, or contact your financial institution.

Account & Technical Issues

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your information for faster checkout, and view your order history.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page and enter your email address. You’ll receive instructions to reset your password shortly.
How do I update my account information?
Log into your account and navigate to the “Account Details” section where you can update your personal information, shipping addresses, and payment methods.

Still Have Questions?

Our customer support team is here to help! Contact us at [email protected] and we’ll respond as quickly as possible.

Fishing Journey Shop
4223 Bates Brothers Road, Columbus, US 43215