At Fishing Journey Shop, we stand behind the quality of our premium saltwater fishing gear. We understand that having reliable equipment is essential for serious anglers, which is why we offer a straightforward returns and exchanges process if your purchase doesn’t meet your expectations.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be unused, in original packaging with all tags attached. Some items are final sale (see exceptions below).

Return & Exchange Timeframe

You have 15 days from the date you receive your item to initiate a return or exchange.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Due to hygiene and safety reasons, the following products cannot be returned or exchanged:

Product Category Reason
Saltwater Terminal Tackle (opened packages) Hygiene and safety concerns with used fishing tackle
Customized or personalized items These are made specifically for you and cannot be resold
Clearance items These are final sale as indicated at time of purchase

Return Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.
  2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack and Ship: Securely package the item(s) with the RMA number clearly visible on the outside of the package. Ship to: Fishing Journey Shop, 4223 Bates Brothers Road, Columbus, US 43215
  4. Processing: Once we receive and inspect your return, we will process your refund or exchange within 5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective item, etc.). We recommend using a trackable shipping service as we cannot guarantee receipt of untracked returns.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to the original payment method
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping costs are non-refundable
  • For exchanges, we will ship the replacement item once the return is received

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

Return Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fishing Journey Shop Customer Service Team, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Date of Purchase: [Date] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify reason – size, defective, wrong item, etc.] I have reviewed the return policy and confirm that the item(s) are unused and in original packaging with all tags attached. Please provide instructions for completing this return/exchange. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

For customers outside the United States, please note:

  • You are responsible for any customs fees, duties, or taxes associated with the return shipment
  • Refunds will be issued in US dollars
  • Return shipping times may vary based on your location

Questions?

If you have any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]

Response Time: Within 2 business days

We appreciate your trust in Fishing Journey Shop for your saltwater fishing needs. Our goal is to ensure you’re completely satisfied with your purchase, so you can focus on what matters most – your next fishing adventure.

– The Team at Fishing Journey Shop